Privacy Policy
Privacy Policy
Last Updated: 18/06/2026
Introduction
Zervava ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our website, place an order, subscribe to our marketing communications, or otherwise interact with our services.
By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
We may collect the following categories of personal information:
Information You Provide Directly
When you make a purchase, create an account, contact us, or subscribe to our marketing communications, we may collect:
- Full name
- Billing address
- Shipping address
- Email address
- Phone number
- Payment information
- Order details
- Customer support communications
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages viewed
- Referral URLs
- Date and time of visits
- Website interaction data
Cookies and Similar Technologies
We use cookies, pixels, tags, and similar technologies to:
- Operate our website
- Remember user preferences
- Analyze website traffic
- Improve customer experience
- Measure advertising performance
- Deliver personalized advertisements
You may manage cookie preferences through your browser settings.
How We Use Your Information
We may use your information to:
- Process and fulfill orders
- Deliver products and services
- Manage customer accounts
- Provide customer support
- Communicate regarding orders and transactions
- Send marketing communications (where permitted by law)
- Improve our website, products, and services
- Detect and prevent fraud or unauthorized activity
- Comply with legal obligations
Order Fulfillment and Service Providers
To operate our business, we may share personal information with trusted third-party service providers that assist us with:
- Order fulfillment
- Manufacturing
- Shipping and logistics
- Payment processing
- Website hosting
- Analytics
- Marketing services
- Customer support
For order fulfillment purposes, information necessary to manufacture and ship your order may be shared with our fulfillment partner and shipping carriers.
These service providers are authorized to use your information only as necessary to perform services on our behalf.
Shopify
Our store is hosted on Shopify. Shopify provides the ecommerce platform that allows us to sell our products and services.
Your data may be stored through Shopify's data storage systems, databases, and applications. Shopify stores data on secure servers protected by industry-standard security measures.
For more information, please review Shopify's Privacy Policy.
Payment Processing
Payments are processed through secure third-party payment providers.
We do not store complete payment card information on our servers.
Payment processors may collect and process payment information in accordance with their own privacy policies and security standards.
Marketing Communications
If you subscribe to our email marketing list, we may send promotional emails regarding:
- New products
- Special offers
- Product updates
- Company news
You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.
Analytics and Advertising
We may use third-party analytics and advertising tools, including but not limited to:
- Google Analytics
- Meta Pixel (Facebook and Instagram)
- TikTok Pixel
- Other advertising and analytics technologies
These services may collect information regarding your interactions with our website and advertisements.
Data Retention
We retain personal information only for as long as necessary to:
- Fulfill orders
- Provide services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
When information is no longer required, we will securely delete or anonymize it where reasonably practicable.
Your Privacy Rights
Depending on your state of residence, you may have rights regarding your personal information, including:
- The right to access personal information
- The right to correct inaccurate information
- The right to request deletion of personal information
- The right to obtain information about data collection and disclosure practices
- The right to opt out of certain targeted advertising activities where applicable
To exercise any applicable privacy rights, please contact us using the details below.
Children's Privacy
Our website and products are not directed to children under the age of 13.
We do not knowingly collect personal information from children under 13 years of age. If we become aware that personal information has been collected from a child under 13, we will take reasonable steps to delete such information.
Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
International Data Transfers
Although Zervava is operated from Australia, orders are fulfilled in the United States and customer information may be processed, stored, or transferred to countries where our service providers operate.
By using our services, you acknowledge that your information may be transferred and processed outside your state or country of residence.
Changes to This Privacy Policy
We reserve the right to modify, update, or replace this Privacy Policy at any time, at our sole discretion and without prior notice.
Any changes will become effective immediately upon posting the updated Privacy Policy on this website, unless otherwise required by applicable law. The "Last Updated" date at the top of this Privacy Policy will indicate when the most recent changes were made.
It is your responsibility to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of our website, products, or services following the posting of any changes constitutes your acceptance of those changes.
Contact Us
If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:
Zervava
Email: contact@zervava.com
Business Address: Zervava Ground Floor 470 St Kilda Rd Melbourne Vic 3004
Website: zervava.com