Return & Refund

Return & Refund Policy

Last Updated: 18/06/2026

At Zervava, we strive to provide high-quality skincare products and excellent customer service.

Due to the nature of skincare and personal care products, we do not accept returns or exchanges for change of mind, dissatisfaction with personal preference, or products that have been opened, used, or partially consumed.

Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or incorrect, please contact us within 30 days of delivery.

To submit a claim, please email us at contact@zervava.com with:

  • Your order number
  • A brief description of the issue
  • Clear photographs showing the damaged, defective, or incorrect product

We will review your request and notify you whether your claim has been approved.

If approved, we may offer one of the following remedies:

  • A replacement product at no additional cost; or
  • A refund to the original payment method

Approved replacement orders are generally processed within 5 business days.

Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return or refund unless they arrive damaged, defective, or incorrect:

  • Opened skincare products
  • Used skincare products
  • Products purchased due to personal preference
  • Products that did not meet subjective expectations

Change of Mind

We do not offer refunds, returns, or exchanges for:

  • Change of mind
  • Ordering the wrong product
  • Personal preference
  • Dissatisfaction with scent, texture, or individual results
  • Buyer’s remorse

Refund Processing

If a refund is approved, it will be issued to the original payment method used for the purchase.

Please allow your financial institution additional time to process and post the refund. Processing times may vary depending on your bank or payment provider.

Contact Us

For all return and refund requests, please contact:

Email: contact@zervava.com

Please include your order number in all correspondence.

Consumer Rights

Nothing in this policy limits or excludes any rights that may apply under applicable consumer protection laws.