Terms of Service
Terms of Service
Last Updated: 19/06/2026
Agreement to Terms
Welcome to Zervava. These Terms of Service ("Terms") govern your access to and use of our website, products, and services.
By accessing or using our website, placing an order, or otherwise interacting with our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.
Eligibility
- By using this website, you represent and warrant that:
- You are at least 18 years of age or the age of majority in your jurisdiction.
- You have the legal capacity to enter into a binding agreement.
- All information you provide is accurate and complete.
Products and Services
We strive to display our products and product information as accurately as possible. However, we do not guarantee that product descriptions, images, pricing, availability, or other content is error-free, complete, or current.
We reserve the right to:
- Modify or discontinue products at any time.
- Limit quantities available for purchase.
- Refuse or cancel orders at our sole discretion.
- Correct errors, inaccuracies, or omissions without prior notice.
Pricing and Payment
All prices displayed on our website are in U.S. Dollars (USD) unless otherwise stated.
By placing an order, you agree to pay all applicable charges, including product prices, shipping fees, taxes, and any other disclosed charges.
We reserve the right to change pricing at any time without prior notice.
Order Acceptance
Your order constitutes an offer to purchase products from Zervava.
We reserve the right to accept, reject, limit, or cancel any order for any reason, including but not limited to:
- Product availability issues
- Pricing errors
- Suspected fraud
- Violation of these Terms
If an order is canceled after payment has been processed, a refund will be issued to the original payment method.
Shipping
Shipping times provided on our website are estimates only and are not guaranteed.
We are not responsible for delays caused by shipping carriers, weather conditions, customs authorities, supply chain disruptions, or other circumstances beyond our reasonable control.
Please review our Shipping Policy for additional information.
Returns and Refunds
Returns, refunds, and replacements are governed by our Return & Refund Policy.
By placing an order, you acknowledge and agree to the terms outlined in our Return & Refund Policy.
Product Information and Disclaimer
Zervava sells skincare and cosmetic products intended for personal use.
Individual results may vary. Product descriptions, testimonials, reviews, and marketing materials are provided for informational purposes only and do not guarantee specific results.
Customers should carefully review ingredient lists before use.
If irritation, discomfort, or an adverse reaction occurs, discontinue use immediately and consult a qualified healthcare professional.
Medical Disclaimer
The information provided on this website is for general informational purposes only and is not intended as medical advice, diagnosis, treatment, or prevention of any disease or medical condition.
Our products have not been evaluated by the United States Food and Drug Administration (FDA) unless expressly stated otherwise.
Always consult a qualified healthcare professional regarding any medical concerns.
Intellectual Property
All content on this website, including but not limited to:
- Logos
- Trademarks
- Brand names
- Product names
- Images
- Graphics
- Text
- Website design
- Marketing materials
is owned by or licensed to Zervava and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, or exploit any content without our prior written permission.
Prohibited Uses
You agree not to:
- Use the website for unlawful purposes.
- Attempt to gain unauthorized access to systems or data.
- Interfere with website functionality or security.
- Transmit malicious software or harmful code.
- Use automated systems to scrape or collect data from the website.
- Violate any applicable law or regulation.
User Content
If you submit reviews, comments, testimonials, photographs, or other content to us, you grant Zervava a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, publish, and display such content for business and marketing purposes.
You represent that you have the necessary rights to submit such content.
Limitation of Liability
To the fullest extent permitted by law, Zervava, its owners, affiliates, employees, contractors, suppliers, and service providers shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from:
- Use of or inability to use our website
- Purchase or use of our products
- Delays in shipping or fulfillment
- Website interruptions
- Errors or omissions in website content
Our total liability for any claim relating to a product or order shall not exceed the amount paid for the product giving rise to the claim.
Disclaimer of Warranties
The website, products, and services are provided on an "as is" and "as available" basis.
To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
Indemnification
You agree to indemnify, defend, and hold harmless Zervava and its affiliates, officers, employees, contractors, and service providers from any claims, liabilities, damages, losses, costs, or expenses arising from:
- Your use of the website
- Your violation of these Terms
- Your violation of any law or third-party rights
Privacy
Your use of our website is also governed by our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, and protect your information.
Changes to These Terms
We reserve the right to modify, update, or replace these Terms at any time and without prior notice.
Any changes become effective immediately upon posting to the website unless otherwise required by law.
Your continued use of the website following any updates constitutes acceptance of the revised Terms.
Governing Law
These Terms of Service and any dispute, claim, or controversy arising out of or relating to your use of the website, purchase of products, or these Terms shall be governed by and construed in accordance with the laws of the State of Victoria, Australia, without regard to its conflict of law principles.
You agree that any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the courts located in Victoria, Australia, and you consent to the jurisdiction of such courts.
Nothing in these Terms shall limit, exclude, or modify any consumer rights or remedies that cannot be lawfully excluded under applicable consumer protection laws, including the Australian Consumer Law or any applicable United States consumer protection laws.
Contact Information
If you have any questions regarding these Terms, please contact us:
Zervava
Email: contact@zervava.com
Business Address: Zervava Ground Floor 470 St Kilda Rd Melbourne Vic 3004
Website: zervava.com